Delivery & Returns

 Delivery

Estimated time of delivery to CH, UK, IRL and EU is about 5-10 days.

Estimated time of delivery to USA, Canada and rest of the World is about 2-3 weeks.

If, after the expiry of the deadline, you don't receive the package, please let us know. At the same time, contact your post office and ask for your package. It helps a great deal. In the case that the package is lost, you will receive the full amount of money back. Or you, if you wish, we could send another package. 

We do ship to most countries around the world. Ask us.

Costs

Shipping costs are calculated in the cart (CART) based on your address. 

For example:

Austria&Germany - 12.00 EUR

Rest of EU - 25,00 EUR;

USA&CA - 37.80 USD

Packaging

All our Roasters are packed by our dedicated packing team to a very high standard. Our aim is to ensure your goods arrive in first class condition. 
Although we go to great lengths to protect your items there may be an occasion when goods become damaged in transit. Please always inspect your goods before signing for them. If there is any sign of damage or if you are not given time inspect the goods please sign for as damaged.  This is the only way that the goods will be insured against damage by the courier, signing for as unchecked releases the carrier from their responsibilities.

Tracking your order

Once your order is dispatched you will receive an email notification, providing you've entered a valid email address, this will include your order details and a tracking number. You can then check your order delivery progress online. 
 
How do I return an item?

If you need to return an item please contact our customer services department.
No returns will be accepted without prior authorisation.
 
When do items need to be returned by?
 
15 days from the date of delivery. The buyer is responsible for paying any freight charges. Customer pays for return shipping.
 
Packing materials?

If the item was sold in a printed box, the original packaging is required so that the item can be re-sold. If the items were sold in bubble wrap or non-printed generic boxes, any packaging is acceptable as long as the items are securely packaged so that the item is not damaged during transit.